Discord Backoffice

The Backoffice is your command center for managing a paid Discord server. It is an automated infrastructure created by BotSubscription that centralizes monitoring, member management, and support logs directly within your Discord server.

Instead of switching between multiple dashboards, you can track revenue, monitor access changes, and handle support requests in real-time through dedicated, admin-only channels. This allows you to stay focused on your community while the bot handles the technical heavy lifting.

Overview of Backoffice Channels

When you add BotSubscription to your server, it automatically creates a BotSubscription • Backoffice category. These channels are restricted to admins by default to ensure privacy for sensitive transaction and member data.

Channel	Purpose
#payments	Real-time logs of new subscription payments and access granted events
#notifications	Access removal events and other critical member notifications
#support-log	Comprehensive logs of all support ticket activity
#support-threads	Active support conversation threads for direct member assistance
Memberships: N	A dynamic voice channel showing your current active member count

Payment Notifications

The #payments channel is your central hub for tracking revenue. It logs every transaction with comprehensive details, allowing you to monitor your growth without leaving Discord.

Each payment notification includes:

• Member: Discord username, display name, and user ID
• Plan: Name, plan ID, duration, price, and assigned role
• Payment: Amount, payment provider (Stripe, PayPal, crypto)
• Timeline: Join date and expected renewal date
• References: Membership ID, payment request ID, and provider transaction ID

Access Removal Notifications

The #notifications channel keeps you informed when members lose access to your paid Discord server. This helps you understand churn and identify when manual intervention might be needed.

Each access removal notification includes:

• Member details: Username, ID, and moderator (for manual removals)
• Plan info: Name, duration, and price
• Timeline: Access start date, end date, and total access duration

Best Practices

Restrict Access

Keep backoffice channels visible only to admins and trusted moderators. The bot creates them with restricted permissions by default, but you should periodically verify these settings in Discord.

Use Notifications for Engagement

When you see a new payment in #payments, it's a great opportunity to send a personalized welcome message to the new member, increasing retention and satisfaction.

Monitor Support Logs

The #support-log and #support-threads channels are vital for maintaining a high level of service. Ensure your support team has access to these channels to respond quickly to member inquiries.

Next Steps